FAQ

DOES MY ORDER HAVE ALREADY BEEN SHIPPED?


After finalizing your order you will receive an email before 1pm, a tracking number control that allows you to track your package every time by clicking on the link below, calling us to 09 53 17 84 85 (number not overtaxed price depending on operator) or by sending an e-mail to Evelyne, our Chief Delivery evelyne@silene.fr
For example, if you place your order on Monday morning, you will receive your tracking number Monday before 1pm and your parcel will be sent the same day. If you order Monday afternoon, you will receive your tracking number before 1pm Tuesday and your order will be sent Tuesday afternoon.


HOW CAN I FOLLOW MY ORDER?


To know the status of your package, please have your order tracking number and links that match the delivery method chosen. Thank you wait 24 hours for the number to become active.


Free shipping: Click here
So Colissimo delivery: Click here
Chrono 13 Delivery: Click here


I HAVE RECEIVED A FAULTY ITEM IN MY ORDER, WHAT SHOULD I DO?


Evelyne and her team ensure that all items are carefully checked before sending to our stores. If you believe you have received a defective item, please contact us by calling 09 53 17 84 85 (Non premium rate number, price depending on operator, Monday from 14h to 19h and from Tuesday to Saturday from 9am to 6pm) .


WHAT CAN I DO IF THERE IS A PROBLEM WITH MY ORDER?


If you encounter a problem with your order, please do not hesitate to contact Evelyne, our delivery charge to answer all your questions by email (evelyne@silene.fr) or by telephone to 09 53 17 84 85 Monday from 14h to 19h and Tuesday to Saturday from 10am to 7pm (Paris).


HAVE YOU RECEIVED THE ITEMS THAT I HAVE RETURNED?


Once your return has been processed by Evelyne, our delivery charge, we will send you an email confirmation. In the unlikely event you do not receive this email within 10 days after the shipment of your package, please notify us by email or phone, we will contact you within 24 hours.
 
Shopping

HOW DO I SEARCH FOR A PRODUCT?


There are several ways to find the exact product you need. The easiest way is to browse the categories at the top of the web page and then refine your search by clicking on each section, organized by product type (ring, earring, bracelet, necklace) or by brand.
If you know exactly what you want, simply enter the product name or brand into our search engine (top right on the page of the website) and we will find everything related to your search .
Once you've found what you need, click "Add to cart". When you have finished your selection, follow the instructions for completing the forms of payment and delivery. It's very simple.


METHODS OF PAYMENT WHAT DO YOU AGREE?


We accepto ns following payment methods: Visa, Mastercard and Paypal.


I HAVE A PROMOTIONAL CODE, HOW DO I USE IT?


Please enter your promotional code / discount when you finalize your order on the "order summary". This will be automatically deducted from the total amount.


I HAVE A GIFT CARD, HOW CAN I USE IT?


Please enter the code of your gift card when you finalize your order on the "order summary". This will be automatically deducted from the total amount.


DO YOU HAVE A STORE?


Silene company sells costume jewelry, gold plated silver and the general public for over 30 years. With now three outlets spread across northern France, Silenus grows with a new store opening every year. You can find our outlets at:


Silene Valenciennes
5, rue de Famars, 59300 Valenciennes
Open Monday from 14h to 19h and from Tuesday to Saturday from 10h to 19h
Tel: 09 53 17 84 85


Silenus Louvroil
CC Auchan Louvroil Street of Hope, 59720 Louvroil
Open Monday to Saturday from 9h to 20h
Tel: 09 63 63 88 49


Silenus St Quentin
CC Auchan Fayet, Route d'Amiens Rn44, 02100 Saint Quentin
Open Monday to Saturday from 10am to 20pm
Tel: 09 65 32 28 79


HOW CAN I BE AWARE OF PROMOTIONS TO COME?
To hear about promotional activities ahead, please subscribe to our mailing list. This option is at the bottom left of our home page. You can also become a fan on Facebook

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