Warranties

Warranties


Warranty Silver, Steel, Gold Plated

Sure of the quality of our models, we can assist you at no extra cost, with a commercial warranty of 10 years after the product is shipped. Warranty (parts and labor) means under normal use. Are excluded from this warranty, wear and aging as well as claws and crushing losses or breakages caused by an accidental circumstance.

Warranty for Costume Jewelry


Sure of the quality of our models, we can assist you further at no extra cost,  with a commercial warranty of 1 year from the date of shipment of the product. Warranty (parts and labor) means under normal use. Are excluded from this warranty, wear and aging as well as claws and crushing losses or breakages caused by an accidental circumstance.
In case of problems during the warranty period, simply return your item (see returns policy below) with his "right of return" with your specific instructions and we will take action for free. We will acknowledge receipt of your shipment. Models under warranty will be returned within 30 days at our expense.


Legal guarantee


Regardless of the contractual warranty, you have the legal guarantee of the lack of conformity of existing product upon delivery (articles L. 211-4 and following of the Consumer Code) within two years from the issuance of good. The seller is also required to guarantee against hidden defects of the thing sold which render it unfit for the use for which it was intended or decrease this use that the buyer would not have acquired or would given a lower price if he had known (Article 1641 of the Civil Code), within two years after the discovery of the hidden defect.
Under the legal guarantee of lack of conformity, the seller must deliver goods in conformity with the contract and liable for defects of conformity existing on the issue. It also addresses the lack of conformity resulting from the packaging, when it was carried out under his responsibility (Article L. 211-4 of the Consumer Code).
To the right of warranty, you can send us an e-mail to web@silene.fr or call us at 09 53 17 84 85 (non-premium number, price dependent) or write to Store Silene, 5 rue Famars, 59800 Valenciennes.


Return Policy
To protect your product during shipping, you just place it carefully in its original packaging or in a suitable carton (do not use paper envelope) and send it to Store Silene, 5 rue de Famars , 59800 Valenciennes, with the "right to exchange or return." The costs and risks of transport being borne by the customer, we recommend that you return your item preferably registered.

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